Nothing. I will never rent from them again. Crazy mandated insurance limits required which is totally BS. I carry very high insurance for my $100k plus car and they wanted me to carry 300/300 for a 15k car??? And it was mandated. Additionally, the price I paid or thought I was paying online at $55 was not the cost and it was $153 when I left. Suggest being a little more forthcoming with rental requirements instead of hiding the fees.
The place is a scam that starts hitting you with hidden fees. The initial price seemed to good to be true but since it was through kayak I thought it was legit. Afterwards I don't think I'll trust booking through you guys again
I've already filed a complaint. They are not ethical. You should not have them on your website. It is a bait and switch.
I found a rental car on Kayak for a great price, but... I found a rental car on Kayak, which listed ADDCAR Rent A Car as the provider, and paid for it through Expedia. I thought I had a fantastic deal: $75.11 for nine days. On the shuttle, I noticed it was marked "Car Rental Consolidated" and listed several brands: NEXTCAR, COLUSA, CARWIZ, ADDCAR, ZOOM, AND OTOQ. I began to doubt the deal and looked up CARWIZ. It is not BBB accredited and, as of September 20, 2026, has five complaints on file with the BBB. Reviews on Trustpilot, Reddit, and Tripadvisor are also full of negative comments. I panicked at the thought of having no car for my vacation. I picked up the car on September 6, 2026, at the ADDCAR Rent A Car counter in Tampa, Florida (operated by COLUSA Rent A Car). The agent repeatedly called me "my love," which felt unprofessional. A couple waiting in the office, anxious and full of questions, kept interrupting my agent and delayed me by at least half an hour. I finally had to ask them to wait their turn because I needed to leave. The agent required me to buy prepaid toll coverage at $12.99 per day. Neither the coverage nor its terms appear in my rental contract. They were only posted on a sign in the office, which said that declining would cost $25 per day plus the actual tolls, so I had no real choice. The agent stated that the compliance department also objected to the limits of my own car insurance. Registration seemed to take forever. The car, a small Toyota Corolla, had filthy seats, and the key fob battery died almost immediately. The only good thing about it was the fuel economy. Expedia charged me $75.11 for the reservation, but ADDCAR issued me a separate invoice for $453.50 with no credit for that payment. Altogether, I was billed $528.61 for a rental I booked at $75.11, about seven times the price. I returned the car on September 15, exactly nine days after pickup, but I was billed for 10 days. The invoice also has no toll line, even though I prepaid for tolls, so I can't tell where that charge went. The charges included a $279.90 line labeled "waiver/deposit reduction" that the invoice never explained, a $57 "broker prepayment fee" that was also unexplained, $33.10 in time charges, $32.40 in sales tax, a $20 Florida surcharge, and a $15 disinfection fee, even though the seats were filthy. I won't rent from ADDCAR Rent A Car again.
The wait was forever for shuttle. Showed up to place and waited 15 mins for anyone to even show up at counter. Hidden charge of $25 a day to use your own insurance. Can't use your own toll pass, avoided tolls at all cost and still got charged $25 for toll. Nothing pleasant about the entire experience.
They canceled my reservation while I was there and refused to give me the car because the agent got offended when I said this is the first and last time I’m renting from them because they have misleading advertising
