We did not want to buy their insurance as our Visa card covers it. We were asked to bill 1000 euro on our visa. We agreed. The reader couldn’t process the transaction and we were not allowed to change the card. It was late at night. The only way for us to get the car and go to the hotel was to pay for their insurance. We filled out official complaint in their office and sent 3 emails to their customer service without any response.
Price & value was excellent. Auto itself was also excellent. Personnel were all friendly and helpful. Poor communication about where to get shuttle van was frustrating.
We had an unpleasant experience renting a car from Wiber. We had made the reservation via Kayak.com, and it was fulfilled by RentalCars.com and eventually, Wiber. Contrary to the listing, this location is nowhere near the airport, and requires a shuttle. There are no signs for Wiber shuttle, and it was difficult to locate their distant pickup location, far outside the shuttle area adjacent to the airport. The shuttles arrive every 10 mins or so, but we had to wait for second shuttle as the first filled up instantly. The rental location is quite far, and it would have been much quicker to rent at a proper agency like Avis or Sixt located at the airport, or even at a small agency in town. Upon arrival, Wiber would not honor our reservations with the documents we had provided, requiring instead an international drivers license. They also would not accept the 3rd party insurance we had purchased. We had no such problem renting vehicles with large and small agencies in Barcelona, Madrid and Vejer. When we finally got our car, it was not a convertible as advertised, but instead just a sunroof. When I insisted with the staff that they arent honoring the terms of our reservation, they said that Kayak.com reservations were not their responsibility. The staff was confrontational and rude, both at pickup and return. I rented the same fiat 500 at Avis at Jerez a few days later, and paid for a standard, non-convertible model. I had no such problems, and it came with the same sunroof.
Easy to use, nice and helpful employees
the car was clean and comfortable. there was a long wait for an associate at pick up and then a wait for a car to be ready. anna at the pick up desk was friendly and helpful. at drop off we were initially told that we would incur extra charges because the gas tank was not full and we were late. neither of these things were true but we had to go back and forth and pull up receipts and emails to argue our case. silly.
You have to shuttle to the car rental place, which is not too far but not as convenient as some of the other companies that are right at the airport. The car tire blew up 20 min into my drive. They sent roadside assistance and 3 hours later I had another car. But then they said it was my fault because I signed off on the car being in good condition, which was true. The mechanic that picked me up said the tire was loose, which was impossible to see. The check tire pressure light did come on for a few seconds when I started driving, but went off so quickly I disregarded it. The cost was $290. I talked to 3 people that said I needed to pay it but then talked to a guy named Roy who was awesome and got all charges dropped for me. I was really mad until I met Roy.
