It was a good experience - too many times checking at the airport - every time had to remove shoes , belt , laptop etc. that was a bit of exaggerated. The seat had a sharp metal plate -- which torn into my jeans.
It is nice and great but the houstees crew are all the way back arguing with customers and behavior issues same of the crew i saw that also all the trips were very much butter!
It was an old aircraft, stiff seats almost wooden chairs with thin cushions. Food was ok.
I had a comfortable seat that makes my trip wonderful. I appreciate the Ethiopia crew, they were very helpful
For Vegetarian Food was very poor. Though we had opted for Asian Vegetarian Food they didn’t serve but only what was available was served. We were offered Smoked Salmon!
I liked nothing of Ethiopian airlines except the price of the fare.
Like: Plane made it to the destination. Dislike: Food is terrible, no entertainment, very dirty airplane.
The food needs to improve especially the fish as there where only 3 fish cubes in my plate.
My suitcase 🧳 got missing we still looking for it This not good for them 👎🏾👎🏾👎🏾🤦🏽♀️
it was a nice tripe but they need to work on the serving of soda,they should be abled to serve cain soda not on cup.At least each passenger should be entitled to one cain of soda not serving on cup.thanks.
No food on 4.5 hour flight, wi-fi did not work. Terrible experience for a long haul flight.
Not good always. Even our trip to japan was disaster with the American airlines delays and cancellatios. Now unfortunately we needed to book again with them last min. Was okay but as usual not comfortable seating.
Susan the flight attendant was great. She greeted me with a smile and showed great hospitality.
Getting to Scotland with no luggage (no medicine, no clothes and no club) on golf trip very disappointed
Comfort of seats, ease of boarding. Food selection could be better
Was as expected. Good leg room on planes - much appreciated.
I grand parents didn’t receive any special treatment they are seniors even i ask for wheelchair
Crew was rude and the flight is not comfortable for long haul.
I have lost my items and I didn't receive good customer service
Being on time would help since we missed our connection with your partner airline. Costly and ruined two days of our vacation.
Really attentive crew in Business class. Best flight Ive had in years!
Flight was smooth and event less. The crew is very professional, good looking and efficient. Food quality is good but the bread rolls (made in India) were too hard.
The cleanliness is the business class continues to disappoint. There was food on the floor when I boarded.
The flight was long and offered very little comfort. The seats were exceptionally small and quite uncomfortable, making it difficult to rest on a long journey. The onboard meals were below expectations, although the cabin crew was excellent throughout the flight—professional, attentive, and courteous. I understand the commercial pressures airlines face, but maximizing capacity by reducing seat size and comfort has become an industry-wide concern. While many travelers will continue to tolerate these conditions out of necessity, an increasing number of passengers will choose alternative airlines whenever possible in search of a more comfortable travel experience. Investing in passenger comfort is not only appreciated—it is also an important factor in long-term customer loyalty.
my flight from Rome to Boston was on a very old plane. My video and audio did not work.
Flight was on time, there were no issues. It was also direct to SFO. For an international flight, I call that a win.
Everything. Boarding, service, food, seats, crew I'd increase the air pressure to avoid dry sinuses and after effects
Poor , i missed the next flight to new york . We stayed inside the plane for almost 30 or 40min
Cancelled my ticket and was never told and showed up to airport
They were on time that’s the only good thing I can say about them. Everything else could’ve been better starting from the rude crew to the condition of the plane to the food and the entertainment system not working very well but they did get my bags to me (which they forced me to check even though I only had a small carry on) which friends that also flew on ITA did not get, so at least there’s that.
