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Boarding crew at the gate mostly were being difficult. But one on board much better experience with crew and service!

At the top of airline quality in my life. Along with JAL, Cathay Pacific: the best.

For an international flight, the service was average at best. It could have been significantly better, particularly with regard to the food quality and options. Additionally, having only two restrooms available for the entire Economy Class made the experience less comfortable and resulted in long wait times.

I booked wheel chair for my mother but she was told to walk by herself in the middle of her way to the gate. She had to board a connecting flight under a time crunch and this was unfair to leave her to walk. Other than that they had no complains about anything else.

More tasty food particularly ethnic food. Staff didn’t respond to calls some of the time in premium economy.

the crew was rude - there were no smiles when serving. they always had the look of why did you call me?

Well- trained, cheerful onboard staff. Business class seating and storage were excellent. Outstanding range of food choices, though quality ranged from just OK (seasonal rice and beef dish) to outstanding ( congee and soup noodles with beef brisket). But what can you expect; it's on a plane. I couldn't figure out the remote control, but touch screen worked well. My wife and I (in our 60s), didnt find much to watch from the Entertainment choices. We mostly watched the flight maps. The bedding did the job but is unwieldy and ends up in a clump, with one-third falling on the floor.

As before, my only problem was not being able to download my boarding passes prior to arrival at the airport. Everything else was perfect.

Cathay was not the problem. The problem was the customer service from Kayak/Underprice. Will never book through Kayak again.

The first economy rows have remote space in the seat which eats in the seating space. The seats are also smaller compared to other airlines.