Flights were on time, my connecting gate was VERY close to my arrival gate, everything went smooth and made for a delightful experience.
Surprisingly the coffee was pretty good and they had a gluten free bar handy!
Gate agents call groups one and two and give about 3-5 minutes for each group to board, then the call groups three and four together and it causes a bottleneck in the line. Give each group 3-5 minutes to board before calling the next group.
The crew was excellent but the entertainment did not work. The 3mm jack for the headphones was faulty and no sound was available for entertainment.
I’m on this flight every other week. Same flight, same day of the week, same time of day… Multiple times there are issues getting flight plan registered and FAA approved r to take off. PAPERWORK This is exhausting and it sucks.
They announced a mechanical issue prior to boarding Said it was fixed, we boarded Waited Then learned it was not fixed Had to deplane and go to new gate Bought wifi on plane and it never worked
We were delayed so pilots can rest and had no WiFi the whole trip. First class seats are small compared to other planes
I am in a wheelchair The gate agent knew exactly how to boarding A wheelchair first also the flight attendant knew exactly what she was doing
The ac must have died, it was way to hot on this flight. Boarding g was chaotic. The flight was delayed for boarding. Not a great experience.
I missed the flight because the Minneapolis flight was 49 minutes LATE, and the Boise flight LEFT 24 minutes EARLY!
Boarding arrangement at Frankfurt was terribly managed with no proper guidance and the flight was parked far away from the gate. In flight entertainment device (touch screen) was not working at all throughout the flight. And on top of all this two of the checked in bags were found to be missing when we landed at Chennai. All this mismanagement at a very high fare of about $2300 per ticket is unacceptable.
Fortunately the departure was delayed as I had a tight connection and the incoming flight was delayed. The departure delay helped me to make my connection. Thankfully, my luggage also could be transferred in the same time. The aircraft had to be changed and the power outlet in my seat didn ’t work. Again luckily as the flight was not full, I could move to a different seat where the power outlet was working.
Boarding was by group and we had to take the bus. There were no elevators so had to walk down the stairs. It would help to have escalators or elevators. Note I had a special needs child and the gate crew was rushing us in. The bus was full but we were packed with no seats to sit.
The food from Delhi to Frankfurt went bad or something cause I got sick after I ate the meal and felt ill the rest of my travel back to NY
Everything was on time, even though the layover in Frankfurt was 22hrs
Very friendly, service oriented and responsive crew. Very pleased with th service!
The entertainment is pretty boring. There are no new movies or TV shows from February. The food is just ok on the Atlanta to Frankfurt leg, but better on the Fra to Bengaluru leg.
Flight LH760 from Germany to New Delhi, the food was excellent, the crew was fantastic, the seats in economy are usually tight these days, so I can say that the seats were Ok, the entertainment was OK because for some reason the sound is not very clear, overall I enjoyed this flight, compared to the flight (UA 962) I took with united from San Francisco to Frankfurt in this trip, that flight was horrible. Thank you Lufthansa.
I am deeply disappointed with Lufthansa’s treatment of my elderly parents during their recent flight. They were supposed to receive assistance with wheelchair service, but the experience was nothing short of a nightmare. Upon arriving at the airport, my parents were left stranded and confused, with no staff available to guide them. Despite being promised help, they were ignored by the ground staff, who were not only indifferent but also incredibly rude. To make matters worse, some of the employees made racist comments, which is absolutely unacceptable especially for passengers with special needs. We will never fly Lufthansa again and urge others to reconsider if they need assistance. My parents were left to navigate a busy airport on their own, which is both dangerous and stressful for elderly passengers with limited mobility. This level of neglect is inexcusable, especially from an airline that claims to prioritize passenger safety and comfort.
Boarding was horrible. We were packed into a bus with few seats and made to stand for 10 to 15 minutes, then driven for 5 minutes on wild curves. Complementary food and drink was a tiny chocolate and a bottle of water. Seating was cramped. Aircraft had no video.
