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The seats are very narrow. Communication regarding bids for better seating could be better

Flight was delayed for a hour from Warsaw, not sure why. When we landed in Chicago, plane was still on the runway for about half a hour. Took a while to get off.

Boarding was impossible to navigate. Had mobility issues and a business class ticket, but still boarded almost at the end of the queue because there was absolutely no organization or assistance.

Everything was very good. I felt that the value received in paying for Business Class tickets was very good. The entertainment offered was plentiful, but could be improved with more recent options as well. By no means a deal-breaker. The staff were awesome, in the airport, at the gate and onboard.

Together with my family, we all agreed that the LOT crew provided the most wonderful service that could be. We are grateful for such a great experience they provided to us! We will return and share our experience with all our friends and family.! Keep up the good work!

The flight was delayed by an hour which caused me to lose my car rental in Vilnius

The customer service and the flight experience were very good!

My bag was lost despite an almost 8 hour layover in Warsaw. Nearly 12 hours after my arrival, I have not heard anything about it.

Delay everywhere,5 hours,24 hours,missing all connection flights,terrible trip..

The plane was very comfortable, the seats were great for overnight flight. The bathrooms were spotless the entire flight