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It was good but n it to the same standard as London to Singapore

a longer gap btw the supper and breakfast would have been better - felt like the sleep was way too fragmented on this red eye flight

I loved the full Taylor Swift selection but felt that the other selections were limited, didn’t span the popular music eras nor a wide enough range of music genres. BUT the seat and bed were GREAT (it was wide, long enough, had great storage, firm enough to uphold body postural comfort). Outstanding crew and really great food - gourmet innovative dim sum breakfast so different from the boring standard fare offered by many other business class products.

The consistency with Singapore Airlines is fantastic. Crew are always brilliant and food delicious in business class

The business class seats were very uncomfortable. When in lie flat position my legs were very restricted.

It was very good experience on board to Sydney with SQ.

Fantastic patience when one of the passengers behind me was an absolute horrible, horrible person and the girls just kept smiling and doing their job with patience and kindness. Well, done to the crew.

Didn't like much at all Nowhere near enough legroom, narrow seats. Aisles not wide enough for safe food trolley access and husband had his knee hit cos not enough leg room. Would take a lot to convince us to fly Singapore Airlines again which is a pity cos it was always our go-to airline

Once again the meal served was delicious - we got chicken rice

Transfer within the same terminal and lots of facilities at the airport.

multiple passengers on single PNR should be allowed to update/upgrade class.

The crews were very professional and courteous. Pleasant flight and thank you!

Flights were delayed, Food was good but only 1 meal instead of 2.

The flight isn’t great, as the plane has faulty with light and noise. It blinks and make noise for 8hrs non stop! Causing health and sensory issues! Causing Hazard matter to all 3 babies that on bassinet seats. This matters affected 12 passengers and the most horrible flight I ever experience. Have been flying with MAS for more 30yrs and this is the worst! Very disappointed

It was a 2-hour flight so they didn't have much time for serving food. There was some turbulence so they could not serve hot coffee or tea for the safety reason. Good service, good tasting food, nice plane, a little bit of delay.

Service / food has to be much better. Staff were not very attentive to requests. Requested for a second serve of coke and got a weird look back from the host! Was also told they don’t have extra water bottles when I requested for one before sleep! Dinner time food was very minimum and average.

Delayed, not enough information. Had to ask for refreshments, crew could have been more proactive

No recognition for one World Emerald member. I got row 1 in business class and it was pathetic. No leg space, cramped space, less recline

I had purchased extra leg room for all legs of the flight but due to a delay in leaving Perth I was put on another flight but with Emirates. My luggage was initially lost but later found and my suitcase was broken. I ended up losing my upgrades

The flight is awful, food isn’t very tasty or good, entertainment sucks

Paid for the seat 17D. I found that that seat has no lean back facilities

Flight was short but turbulent giving uneasy feeling :( ; although views were mesmerising ;)

Flight boarding experience with journey was smooth; can describe it as a less to minimal turbulent flight!

I paid 675£ for LHR-BOM-BKK (return flight). They charged so much money but provide very less food/drinks as compared to another airlines. Never ever fly with Indigo.

Just fly from point a to b. rest holds zero stars. And with zero competition, what do you expcect

Flight was delayed 110 mins.. Crew on Ground or in Air had no regrets.. No apologies... Very poor boarding process... Awful food and beverage choice.

Flight was delayed and due to this we almost miss the connection flight

The flight was delayed by 3 hours, causing me to miss my connecting international flight. I then had to wait in the airport 18 hours for the next flight. The reason for the delay was a computer issue, not something outside of their control like weather. To add insult to injury, instead of trying to expedite the flight to make up for lost time, they ran a carry-on baggage check to verify every bag onboard belonged to someone on the plane, which took another 20 minutes.

झूठा है इंडिगो फ्लाइट में मील दिया नहीं जब शिकायत किया तो बोला आपको मिल चुका है

It took a lot of time to declare that the flight gonna be cancelled ☹️ very disappointed.

Crew, friendly On board services: terrible: no movies, no screen, no entertainment over wifi, no free water. Totsl Entrapment

Boarding was not as per sequence Light snacks were not available Window had hair oil stains and water condensation

Boarding took forever. It's also weird that we paid more (for preferred seats) to get on the plane last. Inflight WiFi never worked the entire trip. I want my money back.

The cosmetic condition was pretty run down. The carpets were badly worn out. Even the paint on the wings was chipped and peeled! Looks like they are running these 787s to the ground..

WiFi didn’t work on both sectors so made killing time harder - planes clean modern and good flight crew - would do again if WiFi works

6hrs fly they dont give you a glass of water from seoul to singapore need to buy drink and food plus they charge for bag on international fly is always Free 1 bag from seoul to singapore is Not a local fly you are traveling true asia same story from singapore to Bali no water drink after payment for bag drink cost more the regular airline Well never use this company again we use regular company like Delta korea japan China and even scoot parent company Singapore Air

Not clear why boarding passes could only be issued at the counter and not through the kiosk. I had already check-in on the web, so waiting to obtain a boarding pass 1.5 hours before the actual flight defeats the purpose of early web check-in.

no charging point. food offering is limited and very much on the budget line. Overall is not satisfying for such a price and duration of flight.

It would have been nice if I could have actually travelled to Perth. I injured my back and was unable to fly. Scoot refused to change my ticket saying it was not flexible. However I purchased the ticket through MyTrip and it was flexible. MyTrip wanted to charge me an extra $271 to change to a ticket that was only listed as $217. Never again will I fly Scoot or book through MyTrip

Instead of the flight attendants talking to each other they should have been monitoring the passengers. The person beside me took a phone call literally 30 seconds before the plane landed. As we were going down the runway ( from landing ) a person in the row in front of me and behind me made phone calls; CRAZY

Was on time, the crew was courteous but no WiFi in business class, seats uncomfortable , the entertainment screen was clunky to use, coffee was below average.

The quality of service in AI Express was much better than Air India

Old plane, got upgraded to “first class”, shaky and squeaky seats, too many announcements, crew was absent but over friendly when interacting.

Air India Express operates as a separate airline, so it says. Air India Express is a subsidiary of Air India and is part of the Tata Group, which acquired a 100% stake in the airline. (https://www.tata.com/business/air-india-express). Yet Air India express is not a member of Star Alliance, so Star Alliance gold members do not receive the benefits they would had they traveled on a mainline Air India flight. Even though it's a subsidiary of Air India, which is a Star Alliance airline. Very frustrating.

When landing in Hyderabad, the pilot made a hard landing. Everyone in the plane were shocked. The captain landed the plane hard and felt as if we were going to be thrown out from our seats. It was surprising the captain didn't apologize or make an announcement about. Again a surprise no crew acknowledge this. This was an odd experience!

I appreciated a meal on the shorter flight. It was slightly delayed with no announcement but I was able to determine what was happening.

I don't think there were entertainment options (short flight) - which is why I gave the 'ok' sign. Didn't make a diff in my flight experience either way, however

Really old air craft, broken seats and tray tables. Entertainment screens don’t work. Charging ports didn’t work.

Poor, pilot flew as if he was in hurry and had to coverup for wasted time

Ok, where do I start, hmm! Good things first - the meals/food was tasty, the seats are comfortable and legroom in Economy was ample and foot rest with message roller is simply amazing, Wi-Fi Entertainment works well. Bad things - in-flight entertainment screens and remotes either had physical damage and or simply not working. This was the case for more than 1/2 the flight. Flight that was long haul - 12+hrs non-stop. If you want a cracker or a biscuit with your tea - forget it, they carry none. Feel like having a chilled beer - forget it as they will serve you room temperature always and every time. The crew seem young and inexperienced. Will I fly again, yes I would only because it gets me from Sydney to Delhi in 12.5 odd hours (fastest), otherwise I will never. It has been what a year or so since TATA took over but I have not seen any change, I really hope this changes.