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Poor boarding and unboarding proceas. Multiple errors made by Singapore Airlines throughout the check in process.

On schedule, courteous, and efficient. Old aircraft with not so nice lavatories.

Food was excellent.. better if there are more movies selection.

Had picked seats while booking tickets but airlines reshuffled the seats without informing and we were again left with the worst possible seats on the return journey. terrible experience.

Overall the airline tried to give excellent service. The wheelchair service was bad at SFO. My baggage was also delayed but I thank them for taking the trouble to find it and deliver it to my home.

Airline should consider adding a small meal at the last leg of the flight, right now there is 7 hours of no meal break.

The food wasn’t good at all. I skipped meals .

Loved the airline with the exception of their carry on limitations. They enforce a strict 7 kilo limit for carry on baggage which is ridiculous. We traveled from SFO to SIN with carry on with no difficulty yet when we checked in Delhi they forced us to check the carry on bags. The weight of our carry on bags were 11 and 12 kilos and while they exceeded the limitations set by Singapore Airlines they were well under weight limitations set by may other carriers. Interestingly my wife and I were each allowed two 22 KG bags to check in addition to the 7 kg carry on for a total weight of 102 KG's. Our total weight with the one bag we planned to check and our two carry ons was 46 kgs.

Crews were very caring and polite. Washroom was surprisingly clean. Overall experience was good , only food choices was very limited. Thanks

Food option Hindu veg to Hindu non veg request was unheard

The vietnam airlines app was not able to allow checkin with the confirmation nor with the ticket number. This led to quite a bit of consternation. Speaking with a colleague from Hanoi, he did tell me that their app is not the best. It may be best to inform travelers to only use the link and to plan on checking in at the airport for this airline. The check-in was very easy and the staff were excellent.

It was ok, it felt more like an internal flight than an international flight so I guess expected a slightly better standard. Nothing really wrong with it but there was no inflight entertainment. Food and service was good.

The flight crew and attendants are very professional and polite.

Food and welcome services were good , however we experienced issues with the entertainment system and poor headsets

Very good flight and very kind crew Only thing is I wish there would be a vegetarian option for the meals

Average, not more then that. Cannot compete with Singapore Airlines

No space in between the seats as per them the average height of human is 5’3” and weight as 55, so seats are designed as per the same. Also, the aircraft was dirty and full of insects

Flight was good but they cancelled return direct flight so they provide us connecting flight through hanoi

Inflight entertainment is limited. Boarding process is delayed and interrupted.

The flight was delayed and changed of boarding gates without notifying the passengers; no updates on electronic boards. Everyone had to wait for a very long time and tired. No food was served even though our ticket covered a dinner set. I got to my hotel after midnight. Terrible experience with this flight

Everything was good; they still provided a sandwich snack. Good crew

The legroom in economy on an A321 is wholly inadequate for a 6’3” man. Deeply dissatisfied.

If there is any negative rating for kayak and also for Cathay Pacific or the dealer I used I would give all of them -1000000000000000 I will never ever use kayak again you scammers you rip me off with everything

I do not think there was much that could have been done to make it better. The delayed flight was due to bad weather. The turbulent patches were very unavoidable. Am simply thankful that there were no sudden and / or sharp drops during the flight. I do extend my compliments to captain Marcus I believe was his name and the rest of the crew. They all did an excellent job. My only question is whether I get a refund since the seats I had chosen and paid for were reassigned.

Flight was kept super cold. I was shivering and had to layer up.

The vegan oriental option was disappointing. The regular vegan option was okay but we've had better.

Indian Vegetarian food was bland and I had to repeatedly ask for Salt. Movie selection is out dated.

Selected ovo lacto meal because I’m ok with milk products but not any meat. It was terrible. We had the same selection back in October when we had traveled and it was pretty good at that time. It was gross this time.

Crew was very good, but could have checked on us when meals were not being served also.

The employees are very nice and good. The delay due to the aircraft is not a good thing. Planning for such problems should be an easy task.

Basic long haul decent price but U pay for what you get. Over 5hrs of transit and terminal was pretty bare with nothing much to do except the lounge

Business Class window seat on my Shanghai to Venice route was broken and could not be converted into a bed which has to switch to a narrow aisle seat instead

It was just fine. The sirlines did live up fully to my expectation.

While boarding at PVG, there was a ticket checking by the gate, then there was another ticket checking right at the bottom of the escalator, which created quite a dangerous congestion. Don't understand why the duplication?

I was traveling alone with an infant, so the crew was incredibly helpful. Both the international and subsequent domestic flights were impeccable.

The flight was delayed by 2 hours, although to their credit they delayed my connecting flight so people could reach it. Also their site is a nightmare to navigate on a phone. Everything else was good.

CTU-KMG-CNX with 1.5 hr connection at KMG. Doable but just barely bc immigration exit from China is at the last flight leg, here: KMG to CNX. We hauled out of the domestic terminal to reenter at the international departures (luggage checked thru to CNX thankfully). Immigration had only two agents, even though KMG gets a HUGE number of foreigners. It took forever for such a shot line. Then security also took a while, so I just just made the connection. Recommend if you exit China with domestic international transfer, plan for 2+ hrs to avoid a heart attack. Airline personnel don’t suffer if you miss the flight, you do. Plan accordingly.

China Eastern as a member of Sky Alliance airlines should have the same standards overall of their partners, Besides the seats comforts everything else is bellow the standard for a business class travelers.

2 parts to the journey. First leg covered in a newer plane with decent staff + POOR FOOD QUALITY but the second half didn’t leave a positive impression at all as the plane itself was an older built and the crew didn’t serve properly. Language is an issue with China Eastern flights as always, but unmotivated crew just makes it even bad.

Small plane with only two lavatories at the back. You must have a good plan to use it before or after the meal, if you make a bad decision, you will end up with standing in front of the toilet for a while till the food carts empty. The good thing is even there’s a slightly delayed, the plane is still arriving on time which is superb!!

Paid for the seat 17D. I found that that seat has no lean back facilities

Flight was short but turbulent giving uneasy feeling :( ; although views were mesmerising ;)

Flight boarding experience with journey was smooth; can describe it as a less to minimal turbulent flight!

I paid 675£ for LHR-BOM-BKK (return flight). They charged so much money but provide very less food/drinks as compared to another airlines. Never ever fly with Indigo.

Just fly from point a to b. rest holds zero stars. And with zero competition, what do you expcect

Flight was delayed 110 mins.. Crew on Ground or in Air had no regrets.. No apologies... Very poor boarding process... Awful food and beverage choice.

Flight was delayed and due to this we almost miss the connection flight

The flight was delayed by 3 hours, causing me to miss my connecting international flight. I then had to wait in the airport 18 hours for the next flight. The reason for the delay was a computer issue, not something outside of their control like weather. To add insult to injury, instead of trying to expedite the flight to make up for lost time, they ran a carry-on baggage check to verify every bag onboard belonged to someone on the plane, which took another 20 minutes.

झूठा है इंडिगो फ्लाइट में मील दिया नहीं जब शिकायत किया तो बोला आपको मिल चुका है

It took a lot of time to declare that the flight gonna be cancelled ☹️ very disappointed.