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It was a good experience - too many times checking at the airport - every time had to remove shoes , belt , laptop etc. that was a bit of exaggerated. The seat had a sharp metal plate -- which torn into my jeans.

I will fly this going forward especially for ORD to EBB and the reverse.

Good. Crew do seem to be less friendly- management are clearly limiting them or not empowering them as they used to.

It was an old aircraft, stiff seats almost wooden chairs with thin cushions. Food was ok.

It was wonderful best Air lines covert and all very happy with their service they have been very helpful and friendly

For Vegetarian Food was very poor. Though we had opted for Asian Vegetarian Food they didn’t serve but only what was available was served. We were offered Smoked Salmon!

The use of a domestic carrier without entertainment was disappointing and a let down

1. They messed up my baby food order. 2. They messed up my confirmed seats. 3. The screen on my seat was not working at all. So, it’s a horrible experience

Am Wowed I did not ever thought African has such an amazing airline before.

I've never been served three bread courses in a single meal before. Was really impressed by the novelty of that.

Not good always. Even our trip to japan was disaster with the American airlines delays and cancellatios. Now unfortunately we needed to book again with them last min. Was okay but as usual not comfortable seating.

Susan the flight attendant was great. She greeted me with a smile and showed great hospitality.

Paid for wifi but it didn't work once. Seats were incredibly cramped and passengers sitting in front was reclined the entire time and staff did nothing

Overall fine. Seemed like one of the older model planes? Crew was mostly very kind, though some of the female attendants were a rather abrupt during the food service.

I don’t know who decides what food to serve on these flights but I would be so embarrassed if I served this to anyone and call it food…

We started with trouble checking in 24 hours early. Then my husband did not get his TSA precheck. Finally flight delayed due to no crew. I know things happen

The food was horrible compared to other airlines, there was no space for the overhead bins for carry-on luggage, and the seats were very uncomfortable.

The preferred seats where awful. Impossible to use them again

Crew was rude and the flight is not comfortable for long haul.

I have lost my items and I didn't receive good customer service