The flight arrived on time. 2×2 seating meant no one needed to sit in the middle. This was a connectibf flight from Singapore and required going to 3 counters in different levels to check a golf bag
Food could have been better. Too many passengers getting up and down all the time.
The crew and their service was top notch, but the plane itself seemed to be on the older side and worn out. Also, the food could’ve been better. 9 out of 10.
The experience was poor in comparison to the flight to Manado from Singapore via Scoot. Gate against could only check in stroller to Singapore (by clearing immigration) or to Brisbane. Who is able to carry their baby for 7 hour transit without having to enter Singapore?
Too many luggages for 1 passenger (4 bags) will make all the overhead luggage bins a challenge to fit them all. Some have oversized hand carry as in like back packer size bags shouldn’t be allowed as handcarry.
I requested an aisle seat and got a middle seat The flight gate was changed and the flight was delayed
They made me check my carry on even though there was room We un boarded in a strange way but overall it was good
The seat comfort, the food and of course the crew, they made you feel welcome and relaxed 😊
There’s a reason SIN is on of the BEST airline in the world.
I was very impressed with this airline. The plane was clean. The attendance were nice and it was a great comfortable experience. The zipper on my suitcase broke after I checked it, and they wrapped it all Thailand plastic wrap to prevent it from coming apart during the flight. When I got to Los Angeles, all of my items were safe and still in the bag. That is above and beyond!
The crew are timely, friendly and professional. I was very impressed.
Previous flight with Cathay from LAX was delayed thus missing this flight to KL by 12 hours. This in turn missed other travel arrangements from KL. They did provide overnight accommodation in Hong Kong.
Later on, when there was no more bottled water, the water we received had a strong chlorine/disinfectant odor. On my flight from Hong Kong to Los Angeles, there was a male flight attendant who had a mean attitude throughout the whole trip, and he was very impatient during meal service “Furthermore, we purchased a Hong Kong SIM card as part of our flight package, but we received no instructions—neither by email nor SMS—on how to activate or use it. Consequently, we were unable to use the service at all. We request a full refund, as this appears to be a deceptive charge
Indian Vegetarian food was bland and I had to repeatedly ask for Salt. Movie selection is out dated.
Leg room wasn't that great. Other than that it was a good flight
The lead business class attendant was excellent. Made a point of greeting you and knowing your name by the time you leave.
The food and service was great. You have to pay a lot for in flight Internet though which is lame.
For a transpacific flight, flying economy is awful! The seats are cramped and its meant for petite folks! Good luck if you have long legs. BOARDING - AWFUL, we got to Hong Kong - the gate was listed, but upon arrival, there was a MESS of boarding procedures, they basically DIY'ed how to board but making three lines and putting three ground crew to check for passports in the terminal area. THEN to make it worse, after going through that cattle process, all of a sudden you see people standing and looking confused, apparently we were told to get in line to board, but the AV notification wasnt even working. So people started cramming in line - worse than cattle. One saving point, the flight crew forgot to serve me dinner and after waiting for it, I fell asleep since this was a midnight flight. After letting a crew know that I was forgotten, all of my meals were served first !!! Yay for being in the economy seats! Nothing much to write home about once more!
My biggest complaint is the comfort and no good movies to choose from. My headphones didn't work either. 😔
Bad experience. Departure time delayed from 1610 to 1740. After the flight was pushed back, pilot said there was a technical issue on the aircraft and we couldn’t take off. Delayed another hour to solve it.
Food options were limited and crew ran out of some options before all are served
Good service. But on flight to Kochi no entertainment except in app. And no working outlets to charge phone.
Very delayed and uncomfortable seats. Nothing written in Urdu for Pakistanis. Tons of Pakistanis use the airline they should ensure the airline is accommodating them properly.
My baggage was not boarded and is still missing. I was only carring one piece of luggage and that is misplaced now I am stuck at mumbai without luggage. I had an onward journey from here
We booked a business class ticket via Underpricer. Somehow they screwed up our ticket from Abu Dhabi to Ahmedabad. We will be hesitant to book again with them.
Etihad flight sector is a local . .give the same quality upto destination
Seat selection screen while online check-in could include free seats to choose from and show the options before we proceed. Currently, it is auto-allocated and there are no options for free seat selections.
Good range of movies but lacking decent tv shows. Wifi was really expensive on this flight, considering flights under 7 hours have a $9.99 USD charge for streaming, to jump up to $24.99 for a 7 hour 40 flight seemed a little bit of a rip off. Staff are inattentive, and really need to improve on the customer experience. The new airport is fantastic, as is the new lounge, a huge upgrade from the old airport and lounge!
Very unfriendly team. It was very difficult to get a cup of coffee. Legroom was extremely small. Old, dilapidated plane.
I could not book in online at all which is what I always do to secure a window seat which is my preference.
