DO NOT book with Kayak or a third party travel agent like Underpricers. You will regret it.
Every time I fly LOT, I swear I will never do it again. And changing planes in Warsaw is a horror. Not even remotely organized. I can only feel sorry for the staff who have to put up with it.
Krakow airport is very disorganized. nice seats. friendly crew. long legs had screens. short leg did not
The crew and flight were amazing . However , my bag’s locker got broken and no refund provided . Everything else was amazing except this bad incident that ruined my experience
Great service . Everyone is so polite and ready to help. I always was using Lufthansa but from now on I will use LOT. Thank you for your service.
Once again very friendly helpful staff A short flight but not only on time actually a bit early
Boeng Dreamliner has so tiny seats, so even medium and smaller size people have not enough room to fill comfortable..
first and above all I liked the crew; everyone was one of a kind, friendly, professional, and eager to help.
The customer service and the flight experience were very good!
The plane was very comfortable, the seats were great for overnight flight. The bathrooms were spotless the entire flight
Turkish Airlines changed our business class seats at the last minute and said it was a computer glitch. No other airlines has had this glitch. The steak was like leather and nobody could eat it. The boarding process was extremely slow and we had to stand and wait in line for over an hour in EWR and almost as long in IST. Again while coming back our seats were changed from row 3 to row 6 for no reason. The food was a lot better from IST to EWR. The service was poor from EWR to IST and good coming back.
Absolutely horrible aircraft with hard open ended wires hanging below the seats which were hurting. No phone charging outlets for a combined 15 hours long haul. Absolutely garbage service!
It would be great if the flight attendants could inform people travelling with small children that at take off and landing the children should drink liquid or chew/swallow something so their ears don’t hurt. Also, Emirates serves the food to the children first. Really good idea. Best of all would be to put all children in the same area.
Luggage never made it it’s been 2 days and no proper update
it was a terrible experience. after 4 hours at the gate the flight was cancelled. the airline offered to rebook the flight for 26 hours later. Our team was travelling for an international competition. They missed the competition because the airline delayed them for over 30 hours. We already left the airport but the next morning we received an email stating that we were rebooked for a flight which was another 24 hours later after the already rebooked flight. We bought a ticket on Kayak. The reservation was delivered with a logo Airfareassist. I used Kayak services for over 20 years and assumed that I was dealing with a legitimate organization. Once the flight was postponed for over 40 hours, I learned that Airfareassist is a 3rd party agency whom kayak routes business to without notifying me, the customer. While I was entitled for a full refund, which was confirmed by the airline, Airfareassist only offered a partial refund and kept the difference. Kayak has failed to do a due diligence on the 3rd parties they do business with. As a result I will never do business with kayak again and am filing a complaint with the BBB and the Secretary of Transportation. This is a pure fraud and its unacceptable.
Outdated business class on this aircraft, no flat bed, and even minimal recline. Couldn’t sleep at all. Laggy and outdated entertainment system. Food sub standard.
Istanbul to Miami is a very long flight, somewhat uncomfortable, especially because the seating offers very limited space outside of business class.
Professional staff we left on time. Meals were good. Added nice amenities.
Did not expect no entetainment, food was ok. No alcohol on a. International flight
Boarding on time. Limited food and drinks options . Few Crew was rude and unconcerned. Entertainment system is old and barely any new contents.
Qatar Airways has consistently established a standard in my mind that very few airlines manage to sustain, and once again, this Economy Class journey reaffirmed precisely why. As an avid globetrotter who travels extensively for work, I experience many airlines, service cultures, and interpretations of hospitality. What continues to distinguish Qatar Airways is not any single element, but the complete proposition: professionalism, courtesy, warmth, attentiveness, consistency, and a genuinely polished hospitality culture. There is a reassuring confidence that comes with boarding Qatar because, over many journeys, the airline has simply never underdelivered against the expectations it has established for me. This particular journey was especially memorable. I had recently been promoted to Gold tier with Qatar Airways Privilege Club, was travelling on my birthday, and was flying into India on Indian Independence Day. Collectively, that made this considerably more than another flight. The crew made the personal element truly exceptional. Cabin Supervisor Hershel and Cabin Crew Ali deserve particular recognition. Their hospitality went well beyond procedural service; they took the initiative to acknowledge my birthday and, using the resources available onboard, thoughtfully assembled a small presentation with KitKat chocolates and dessert to wish me. It was simple, spontaneous, genuine, and immensely memorable. For someone who spends a considerable part of life travelling, these are precisely the moments that transcend service delivery and become lasting memories. That is where Qatar continues to excel: exceptionally well trained, composed, aligned, and polished crew who can deliver consistency without appearing mechanical. The human warmth remains evident, and individual colleagues repeatedly find ways to distinguish themselves. One small opportunity would have made the occasion even more complete. As we were travelling from Doha to India on 15 August, still within Indian Independence Day, a subtle acknowledgement of India celebrating its 80th Independence Day, perhaps simply wishing the Indian guests onboard on this proud occasion, would have been a thoughtful and culturally resonant gesture. It certainly does not detract from an excellent journey, but would have added another meaningful dimension to an already memorable flight. The only substantive disappointment was that my checked luggage did not complete the journey with me from Seattle (SEA), via Doha (DOH), to Kolkata (CCU), having been delayed in Doha. A baggage exception report is already on file with the local airport team in Kolkata. Given the confidence Qatar Airways has earned from me over the years, I remain optimistic that they will once again live up to that standard, work their magic, and reunite me with my luggage within the next 24 hours. Overall, another exceptional experience and one I will genuinely cherish. Hershel and Ali, thank you for making my birthday in the skies so memorable. Way to go, Qatar Airways. Please continue investing in and developing your cabin professionals to this calibre. When service excellence is combined with authentic human connection, an ordinary journey becomes an experience a passenger remembers long after landing.
Looks like a local flight. Food was horrible. No entertainment system.
Economy travel is really hard with no room to move especially when the person sitting beside you is an XL or XXL size person who if moving could hit your face
I purchased Qatar airways after seeing ads about its service. To my surprise Qatar is marketing gimmick and horrible airlines which I don’t recommend to anyone Flight was dirty including flight from Miami to Doha And Doha airport restrooms are dirty On top of this they use this pathetic cheap indigo From Doha to Hyderabad which I will never fly Also they lost one of my baggage in Indigo and still waiting to receive it. I will never travel Qatar and will never recommend
Aircraft was spacious compared to American Airlines, food was great, entertainment was much better with a wide variety of options, and the crew was very polite.
The overall flight experience between Doha and Kolkata was satisfactory. The staff onboard were notably engaged, responsive, and enthusiastic, providing a level of service that stood out, especially when compared to the less attentive crew on the earlier leg from Heathrow to Doha. Their eagerness to assist made the journey more pleasant. Additionally, the time spent at the Silver Lounge in Doha contributed positively to the experience. The lounge offered a comfortable and relaxing environment, with adequate amenities and attentive staff. Overall, both the flight and the lounge experience in Doha met expectations, making for a smooth and satisfactory travel experience.
Being a platinum member, no attention given. No towel or tissue provided.
No towels or tissue and chocolate and mint provided before arrival
They made us deliberate waste time by holding our passports and boarding passes making us miss the flight
I had never seen any cabin crews behaving like that. They are not at all professionally fit for this job
Very timly. Great service !!! Pick up after meals can be swifter.
My first check in at my origin checked my visa for my international flight but it needed to be checked again. While this is understandable, I had to wait in line for 2 hours to get this second check. More agents are needed to process travel issues in Heathrow. There were times during the 2 hour wait that there was only one person servicing the long line (I don't know where the others went). There were many agents milling about but not working the desk so it seemed as if there were plenty of people at work that day. I attempted to use the automated kiosk but because I had a new visa (not one in my passport). Again, most of this was understandable travel delays but the queue processing time was just horrible.
The plane was so old, it needs to be retired! The windows were rattling we paid for premier economy and there was no footrest. Video console was so old, barely had any games for kids. Video console is very slow to react. The gaming console was broken. The foldable food table was sticky and the air hostess had a rough time opening it and closing it for us!!
We boarded late, sat on the plane for 45 minutes, I was sweating on the plane and there was a child that screamed and kicked my seat almost the entire flight. The parent nor the crew would do anything about it. Food was very good.
Generally okay. Disappointing compared to some of their competitors. My seat hadn’t been cleaned properly which was upsetting
The map feature on the display at the seat had challenges. The biggest issue was the flight had no WIFI. Most of the smaller planes now have free WIFI. American Airlines on the flight over had WIFI you could purchase. With 8-10 hours on a single flight, the ability to do work via WIFI is essential!!
My experience with IndiGo was terrible. I had tried to check in online. I could do the DEL to LHR and from LHR to JFK. However, I was unable to check in for the CCU to DEL flight. There was no explanation of why I could not do so. After 2.5 hours of being shuffled from one place to another, I found out that because I was on a codeshare flight, I had to get my boarding pass at the airport. For 2.5 hours, no one was able to explain this to me.
I always have issues to connect with BA WIFI. Nothing to blame BA for but there is always an issue getting a gate at any London Airport whether the flight is on time or delayed. But overall a great flight.
LUGGAGE ISSUE - Upon luggage drop off the 4 staff were sharing only one functional POS machine. The contactless transaction asked for PIN, which I provided. In my app it showed 2 transactions automatically: 1 contactless denied and 1 approved after the pin input. However, no receipt came out of the POS. The lady at the baggage drop had me standing by the counter for 10 minutes to wait for the transaction to show up in their system. Which it didn't. So then we proceeded to make another payment using the chip and this time it gave a receipt. Needless to say, now I have to wait for another 7 days before I can claim the first payment back, as I was charged twice. NO ENTERTAINMENT OR FOOD ON THE SHORTER FLIGHT, just the longer one. Meaning - the plane had no screens, and the "food" was a small packet of pretzels. OVERALL GOOD STAFF on both planes.
I realize it almost has to happen, but giving up one carry-on is difficult. With the standard one in the overhead and one under the seat, I believe it could have worked. We chose British Airways because of its baggage allowance, but giving up on carry-on is a major negative in choosing BA in the future. Again, it is understandable. Everything else is top notch. Thank you.
