I paid 675£ for LHR-BOM-BKK (return flight). They charged so much money but provide very less food/drinks as compared to another airlines. Never ever fly with Indigo.
Flight was delayed 110 mins.. Crew on Ground or in Air had no regrets.. No apologies... Very poor boarding process... Awful food and beverage choice.
Very nice and pleasant. Boarding was quick and the crew were responsive
IndiGo is low cost and therefore no frills, but is always a pleasant experience. No mood lighting and fancy features but clean aircraft, professional crew and absolute value for money.
Not professional and didn’t know about double seat even when I paid for it and have a confirmation. Lack of comms between teams.
deboarding is very poor after landing it took around 45 minutes to come out.
Worst checkin experience. Lot of delays. Checkin agents rude. Flight delayed. No regrets by the airline.
Worst. Did not feel like it's an international flight.
As usual invariably delayed Lots of time in getting chkd in baggage
INDIGO Never On Time & Always Prefer to Shuttle Passengers Like shuttle Corks
Standard Air India quality service. Nothing out of the ordinary. Exactly what anyone wants : efficient, polite, and gracious service; a comfortable seat; and on-time service
Flight was delayed almost 4 hours departing Goa. Even on arrival, there were busses to carry passengers to the terminal which were very delayed. All in all, an unpleasant experience.
The flight was cancelled and no support was offered and the rescheduled flight had several delays!! Terrible experience!
The crew was polite. The snacks were served cold and were tasteless.
Was on time, the crew was courteous but no WiFi in business class, seats uncomfortable , the entertainment screen was clunky to use, coffee was below average.
Old plane, got upgraded to “first class”, shaky and squeaky seats, too many announcements, crew was absent but over friendly when interacting.
Never ever travel with Air India is a very conscious promise made to myself. Poor customer service , irresponsible staff, pathetic operations and bad planes. Overall -0/10. Planes had mosquitoes in it.. i am still thinking what international standards of hygiene are they even following????. Operations team has no quality standards. They can route you anywhere on any plane inspite of a confirmed ticket and a web checkin… without your consent. Go for AirIndia if you love challenges and roller coasters and safety, time and hygiene is never your priority.
The plane was very dated with the worst entertainment system i have seen in 30 years. Flight attendants were responsive.
They rescheduled flight..no customer care to even reach or accommodate
Unnecessary delays & Gate changes, so much inconvenience after 15-16 hours flight
Old and filthy aircraft Boarding was free for all with no zones
We had extra baggage which is an ordinary event. The check-in counter experience for them to calculate the additional amount owed and collect payment was terrible - very manual, multiple counters to resolve, took more than 30 minutes
Why should I rate entertainment if I’ve not used? You don’t have NA - Not Applicable option.
Boarding at Mumbai airport was terrible, the staff had no idea how to handle it. It was chaos - and led to a delay
