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It was a good experience - too many times checking at the airport - every time had to remove shoes , belt , laptop etc. that was a bit of exaggerated. The seat had a sharp metal plate -- which torn into my jeans.

Planes are good. However the entertainement system is slow. The headphones are of low quality and I could hardly hear a movie The movies lack subtitiles

The flight itself was fine. The exception is that my luggage was destroyed, and I filed a claim that I haven't heard from anyone.

For Vegetarian Food was very poor. Though we had opted for Asian Vegetarian Food they didn’t serve but only what was available was served. We were offered Smoked Salmon!

I felt all of the food tasted the same. And we had five meals over the 16 hrs in the air.

Like: Plane made it to the destination. Dislike: Food is terrible, no entertainment, very dirty airplane.

Choice of Vegetarian Food in Economy class needs overhaul improvement

The crew were extremely unfriendly. The plane was dirty and the entertainment system did not work, so they did not even give out earphones to anyone.

The check in staff was amazing. Best customer service! The plane was old! My entertainment on the first flight didn't work at all, in my seat or in the seat next to me. The bathroom doors were old and troublesome. One of the bathrooms, the whole sink panel was broken. Everything felt old and falling apart. The airline stewardesses were amazing and quite hospitable. When there were delays, they kept us well informed. Transit was GREAT! I wasn't sure how I would make it to my next flight in 1 1/2 hours but the security lines were short and efficient. The C gates in Addis Ababa were CROWDED! That whole space downstairs was too crowded and challenging to manuever. I usually fly Ethiopian within Africa and was interested to see how the experience would be intercontinental. Overall, I would choose it again if it was cheaper than Delta/Air France or Lufthansa/KLM. I wouldn't make it a first choice if the prices were the same because the planes are so old! The food and entertainment also weren't as good. Good selection of movies but as I mentioned, on the first flight they didn't work at all (I slept so it was okay) and the 2nd flight it was glitchy. All in all, I didn't hate it but it would be a first choice only if it's cheaper.

Was so glad the the captain kept the air. It’s usually suffocating in there.