Bordered by a private white sand beach and lush tropical landscapes, this decadent luxury resort pulls out all the stops for an unreal holiday for families and couples alike. The resort is situated near Playa del Carmen on the Mayan Riviera, less than 50 kilometres from the pre-Colombian Mayan ruins of Tulum. Visitors will have many opportunities to explore the area with excursions to Tulum and Chichen-Itza archaeological sites, and can swim with dolphins or even tour the Hard Rock sister hotel in Cancun. Each room offers generous proportions, a hydro spa bathtub, private balcony, and a range of state-of-the-art amenities, all decorated with vibrant colours and textures. Guests will delight in the private beach, children's pool and family pool, and the resort also offers a sophisticated and opulent adults-only hotel with four pools, nine imaginative restaurants and six lavish bars exclusively for adults. general
8.2
Very good
405 reviews
Latest deals for Hard Rock Hotel Riviera Maya
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₹ 32,768
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*Total includes estimated local taxes & fees payable on check out.
Amenities at Hard Rock Hotel Riviera Maya
Private beach
Snorkelling
Outdoor pool
Fitness centre
Restaurant
Bar/Lounge
Room service
Free Wi-Fi
Coffee machine
Coffee shop
Reviews of Hard Rock Hotel Riviera Maya
8.2
Very good
405 verified ratings
Wonderful
181
Very good
57
Good
48
Okay
29
Fair
34
Mediocre
20
Poor
36
Summary of reviews
Guests say
Guests frequently praised the hotel's pools, cleanliness, and entertainment options, especially for families and children. Many enjoyed the variety of activities, modern facilities, and attentive staff. However, several reviews mentioned negative experiences with service, particularly at restaurants and with concierge staff. Room sizes were sometimes considered small, and there were complaints about restaurant access, food variety, and persistent attempts to sell memberships. Despite these drawbacks, the overall atmosphere and amenities were appreciated by many guests.
AI-generated from customer reviews
Pool8 out of 10
Cleanliness7.5 out of 10
Room Size2.5 out of 10
Service1.5 out of 10
Restaurant1.5 out of 10
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8.3/10
8.3 out of 10
117 reviews
6.9/10
6.9 out of 10
18 reviews
7.5/10
7.5 out of 10
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9.2/10
9.2 out of 10
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9.7
Wonderful
Anonymous, Aug 2018
Pros (+) Es una experiencia increíble, muy atento y servicial el personal y las instalaciones muy bonitas
10
Wonderful
Anonymous, Mar 2018
Pros (+) El servicio, todos muy amables y dispuestos a apoyarte, las instalaciones muy bonitas y la estancia es súper agradable
9.1
Wonderful
Naresh, Dec 2017
Cons (-) Food was good although after a few days, it got repetitive. They should have an Indian restaurant - people would love that.
10
Wonderful
Miki, Aug 2017
Pros (+) Tons of kids friendly entertainment, kids everywhere. Kids buffet, kids friendly meals, gelato at coffee shops. Great family vacation spot!
Cons (-) Room has two beds but it was only two double, wish it was queen. Buffet tends to run out of foods. Pool bar service is very slow and never come.
10
Wonderful
Anonymous, Jun 2017
Pros (+) Good Food and Service , Staff is friendly and helpful ! Shows and Entertainment are really good !
10
Wonderful
Anonymous, Jan 2017
Pros (+) The grounds were very nice. The staff was fabulous!
Location
Km 72, Carretera Cancun-Chetumal, 77701 Puerto Aventuras, Quintana Roo
What's nearby
Oasis Beach1.2 km
Dolphinaris Park Riviera Maya1.3 km
Dolphin Discovery1.4 km
Puerto Aventuras Golf Club1.4 km
Puerto Aventuras Marina1.5 km
CEDAM Museum1.5 km
Omni Beach1.6 km
Kantun Chi4.2 km
Cenote Azul4.3 km
Policies
Check-in/Check-out
Check in anytime after 15:00, check out anytime before 12:00
Cancellation/pre-payment
Cancellation/pre-payment policies vary by room type and provider.
Licence number: 008-007-000402
Essential information about Hard Rock Hotel Riviera Maya
Low season
High season
Average price (weeknight)
May
May
₹ 44,919
Cheapest month to stay with an average 0% drop in price.
Most expensive month to stay with an average 0% rise in price.
Average Sun - Thu price over the last 2 weeks.
Hard Rock Hotel Riviera Maya
Which month has the cheapest rates at Hard Rock Hotel Riviera Maya?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Hard Rock Hotel Riviera Maya is September, with an average nightly rate of ₹ 40,658. The most expensive month is December at ₹ 66,721 per night.
What is the cheapest day to book Hard Rock Hotel Riviera Maya?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Hard Rock Hotel Riviera Maya is Monday, with an average nightly rate of ₹ 40,819. The most expensive day is Thursday at ₹ 51,114 per night.
How far in advance should you book Hard Rock Hotel Riviera Maya?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Hard Rock Hotel Riviera Maya, book around 12 weeks in advance. This could save you approximately 20% compared to booking last minute.
KAYAK's top tips for your stay at Hard Rock Hotel Riviera Maya
How long should you stay at Hard Rock Hotel Riviera Maya? KAYAK users usually book their rooms here for 6 days.
FAQs when booking at Hard Rock Hotel Riviera Maya
Which activities await my children at the Hard Rock Hotel Riviera Maya Kids’ Club?
Joy for the kids and time off for the parents is guaranteed by the many activities offered by the Rock On With The Rockstars Kids’ Club, including Kids Yoga, face painting, and arts & crafts. In addition to all that, the club organizes mini-Olympics, piñata parties, and treasure hunts for children of all ages for great entertainment. Open daily from 10:00 am to 10:45 pm, children can also take dance classes, sing karaoke, or prove their musical talent with Guitar Hero.
What is part of the nightlife experience at the Hard Rock Hotel Riviera Maya?
Club Heaven is truly a heaven for everyone who’s come to party at this resort with its spacey and modern-looking interior. The club is open Thursdays to Saturdays from 11:00 pm to 2:00 am and entertains party guests with upbeat music provided by different DJs. Premium cocktails do the rest to ensure the party can go on.
Does the Hard Rock Hotel Riviera Maya offer specially-themed activities?
Activities like Jam Band allows you to be a rock star for a few hours with no previous musical knowledge needed. With a special coach, you and your band members will be prepped for the big moment on stage. DJ enthusiasts can try their hand at Mix where you learn how to make a nightclub vibrate with the latest beats. Rocktube dedicates a whole music video to you, which you can take home as a lifelong souvenir.
How long will it take to get to the Hard Rock Hotel Riviera Maya from the airport?
Only 20m by car from the hotel lies Playa del Carmen Airport, which can be reached via the road Mexico 307 that winds along the seashore and promises great views from the car. If you land at Cancun International Airport, be prepared to drive for about 1h to the Hard Rock Hotel Riviera Maya, but you can also take the Mexico 307 along the shore.
Can I experience a special spa treatment during my stay at the Hard Rock Hotel Riviera Maya?
The spa’s signature motion and rhythm massages fuse traditional massage techniques with the vibrations of music beats and create a synchronized movement along to the music. Available in combination with various treatments like Swedish massage, facials, or body wraps, this signature musical experience is unique to the Hard Rock Hotel.
Can I book packages at the Hard Rock Hotel Riviera Maya?
Honeymooners can enjoy a romantic time at the resort with in-room breakfast, a mini cake, welcome bubbly, a romantic dinner, and much more as part of the various honeymoon packages available. Spa treatments and room upgrades come with some packages, as does transport from and to the airport. To gain even more out of your all-inclusive stay, the Limitless All-Inclusive package ensures you will not need your wallet once during your holiday, even when choosing specialty wines or add-ons.
Is an early check-in allowed at the Hard Rock Hotel Riviera Maya?
You can start your vacation experience immediately upon arrival, even if you come earlier than planned. If you room is ready (subject to availability), you can move in straight away; if not, your luggage will be stored for free and you’ll receive your all-inclusive wristband to be able to access the hotel grounds and activities.
Where is Hard Rock Hotel Riviera Maya located?
Hard Rock Hotel Riviera Maya is located at Km 72, Carretera Cancun-Chetumal, 1.8 km from the centre of Puerto Aventuras. Oasis Beach is the closest landmark to Hard Rock Hotel Riviera Maya.
When is check-in time and check-out time at Hard Rock Hotel Riviera Maya?
Check-in time is 15:00 and check-out time is 12:00 at Hard Rock Hotel Riviera Maya.
Does Hard Rock Hotel Riviera Maya offer free Wi-Fi?
Yes, Hard Rock Hotel Riviera Maya offers free Wi-Fi.
Does Hard Rock Hotel Riviera Maya offer free parking?
Yes, Hard Rock Hotel Riviera Maya offers free parking.
How far is Hard Rock Hotel Riviera Maya from the airport?
Hard Rock Hotel Riviera Maya is 29.5 km from Cozumel Intl. Hard Rock Hotel Riviera Maya is 59.8 km from Tulum Intl.
Does Hard Rock Hotel Riviera Maya have a pool?
Yes, Hard Rock Hotel Riviera Maya has a pool on-site.
How does KAYAK find such great Hard Rock Hotel Riviera Maya hotel deals?
KAYAK scours the web for all room deals available at Hard Rock Hotel Riviera Maya in Puerto Aventuras and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hard Rock Hotel Riviera Maya and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hard Rock Hotel Riviera Maya.
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