Guests consistently praise the hotel's central location, which is convenient for exploring the area and accessing local attractions. However, there are widespread complaints about cleanliness, with many guests reporting dirty rooms, cockroaches, and poorly maintained facilities. The breakfast is frequently described as poor quality or not as advertised, and several guests mention problems with service, such as unhelpful staff or issues with room changes. The pool is also commonly criticized for being dirty. Overall, while the location is a highlight, significant improvements are needed in cleanliness, service, and amenities.
AI-generated from customer reviews
Location10 out of 10
Pool2 out of 10
Service1.5 out of 10
Breakfast1 out of 10
Cleanliness0 out of 10
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203 reviews
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5.7
Fair
Anonymous, Feb 2017
Cons (-) The hotel in general is ok, but towels and sheets are very old and shabby. We had a robbery in one of the rooms that occupied someone in our group and the hotel and its staff were not responsible ... and they did not want to check the cameras to disclose responsibilities.
Location
5th Av Between 38 And 40th Street, 77710 Playa del Carmen, Quintana Roo
What's nearby
O2 Mexico62 m
Beyond Diving0.4 km
Mexico Blue Dream0.5 km
La Fe0.5 km
Mamita's Beach Club0.5 km
Guadalupe Church1.2 km
Parque 28 de julio1.3 km
5th Avenue1.4 km
Albertos SCUBA1.7 km
Terminal Marítima de Playa del Carmen1.9 km
Aviario Xaman Ha2.5 km
The Reef Marina3.4 km
Policies
Check-in/Check-out
Check in anytime after 15:00, check out anytime before 12:00
Cancellation/pre-payment
Cancellation/pre-payment policies vary by room type and provider.
FAQs when booking at Casa Ticul Hotel By Bfh
Where is Casa Ticul Hotel By Bfh located?
Casa Ticul Hotel By Bfh is located at 5th Av Between 38 And 40th Street in Gonzalo Guerrero, 1.6 km from the centre of Playa del Carmen. O2 Mexico is the closest landmark to Casa Ticul Hotel By Bfh.
When is check-in time and check-out time at Casa Ticul Hotel By Bfh?
Check-in time is 15:00 and check-out time is 12:00 at Casa Ticul Hotel By Bfh.
How far is Casa Ticul Hotel By Bfh from the airport?
Casa Ticul Hotel By Bfh is 19.2 km from Cozumel Intl. Casa Ticul Hotel By Bfh is 48.7 km from Cancun.
How does KAYAK find such great Casa Ticul Hotel By Bfh hotel deals?
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