Pros (+) When I drove away. Expedia agent who assured me in trying to deal with this nightmare.
Cons (-) Losing $100 because the condition of the room was horrible and having to find alternate accommodations and pay again after a long day of driving. i was not going to stay there with my son. The person who helped us was pushy and agressive and I felt not kind or understanding. The room had clumps of hair on the floor, was smoke smelling and dirty.